Return Policy

Any requests regarding misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. In cases of lost packages during transit, all claims should be made no later than 30 days after the estimated delivery date. Claims that are identified as our error will be covered at our expense.

Should you or your customers detect any issues with the products or any aspect of the order, please promptly submit a problem report.

By default, the return address is designated to the Nerdistry facility. Upon receiving a returned shipment, an automated email notification will be sent to you. Unclaimed returns will be donated to charity after a period of 30 days. If the Nerdistry facility is not designated as the return address, you will assume responsibility for any returned shipments you receive.

Incorrect Address – If an address provided by you or your end customer is deemed insufficient by the courier, the shipment will be returned to our facility. You will be responsible for the reshipment costs once we confirm an updated address with you.

Unclaimed Shipments – Shipments that are not claimed will be returned to our facility, and you will be responsible for the cost of reshipment to either yourself or your end customer.

If you have not registered an account on nerdistry.com and added a billing method, you agree that any returned orders due to an incorrect shipping address or failure to claim the shipment will not be available for reshipping and will be donated to charity at your expense without a refund being issued.

Nerdistry does not accept returns of sealed goods, such as face masks, due to health and hygiene reasons. Any returned orders with face masks will not be available for reshipping and will be disposed of.

Customer Returns – It is recommended to advise your end customers to contact you before returning any products. Except for customers residing in Brazil, we do not offer refunds for buyer’s remorse. Returns for products, including face masks, as well as size exchanges, are to be managed at your expense and discretion. If you opt to accept returns or offer size exchanges to your end customers, you will need to place a new order at your expense for a face mask or product in a different size. Customers residing in Brazil who wish to return a purchase must contact our Customer Service within 7 consecutive days of receiving the item, providing a picture of the item. The request will be evaluated to determine if the product has been used or damaged, in which case a refund will not be possible.

EU Consumer Notice: As per Article 16(c) and (e) of Directive 2011/83/EU, Printful reserves the right to refuse returns for goods made to the consumer’s specifications, personalized items, or sealed goods that have been unsealed after delivery and are not suitable for return due to health or hygiene reasons.

This Policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.

For further information on returns, please refer to our FAQs.