FAQS

Shipping

When will I receive my order?

It takes 3-5 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but typical shipping times are:

USA: 3-​4 business days

International: 5-15 business days

We make each item custom to our customers, so we try our best to rush them out to you as soon as possible!

Orders

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged.

To help us resolve this for you quickly, please email us at support@nerdistryart.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@nerdistryart.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@nerdistryart.com with photos of wrong/damaged items, and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@nerdistryart.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Any other questions? Get in touch with us support@nerdistryart.com.